Following complaints from citizens about WASAC technicians allegedly demanding money for purchasing repair materials, the water utility has said it tightened its disciplinary measures to malpractices.<\/p>\n\n\n\n
WASAC said that in the past six months, 10 technicians have been taken to court for providing poor services to clients. The offences include demanding money from customers for repairing water pipes and other materials despite these being bought by the water company itself.<\/p>\n\n\n\n
The utility company urged residents to immediately report any technician demanding money for repair services.<\/p>\n\n\n\n
\u201cPeople should avoid dealing with fraudsters. Whenever someone asks for money to repair water pipelines, residents should report them so investigations can be conducted,\u201d WASAC said in a statement.<\/p>\n\n\n\n
The company emphasized that it had the capacity to repair damaged public water pipelines and that no citizen should be charged for such services.<\/p>\n\n\n\n
\u201cEvery pipeline carrying water from the source to the water meter is government property managed by WASAC. We do not charge residents for repairing pipelines within that section,\u201d the company explained.<\/p>\n\n\n\n
However, WASAC clarified that repairs involving pipes running from the water meter into private property are the responsibility of the owners.<\/p>\n\n\n\n
\u201cIf the leakage is from the water meter into the house, the owner is responsible for repair costs. WASAC only assists by shutting off the water to prevent further leakage,\u201d the utility noted.<\/p>\n\n\n\n
WASAC further stressed that it does not receive payments in cash for any service. According to the company, all payments are made through authorized bank accounts and recognized digital payment platforms, including mobile money services registered under the company\u2019s name.<\/p>\n\n\n\n
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